Returns & Exchanges

At Janan, we strive to ensure you are completely satisfied with your fashion choices, offering a seamless 30-day return policy for all unworn items with original tags attached. Whether you need a different size or a full refund, our dedicated team is here to make the process effortless and transparent.

1

Initiate Your Request

Log into your Janan account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.

2

Prepare the Package

Carefully place the items in their original packaging, ensuring all designer tags and security seals remain intact to qualify for a full refund.

3

Ship the Items

Affix the prepaid shipping label provided in your account to the exterior of the parcel and drop it off at any authorized courier location.

4

Quality Check & Refund

Once our warehouse receives and inspects your return, your refund or exchange will be processed within 5 to 7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing