Frequently Asked Questions

Everything you need to know about shopping with Janan.

What is Janan's shipping policy?

We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How can I return or exchange an item?

You can return any unworn, unwashed item with original tags within 30 days of purchase. Simply visit our returns portal to generate a prepaid shipping label and initiate your refund or exchange.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.

How do I ensure I choose the right size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your own body or a similar garment you already own for the perfect fit.

Are your garments ethically sourced?

At Janan, we are committed to sustainability. We partner exclusively with manufacturers who adhere to fair labor practices and prioritize eco-friendly fabrics like organic cotton and recycled polyester.

Can I track my order status?

Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.